WE DRIVE YOU TO SUCCESS

Customer Success Management is a service offered by PlayFilm and designed to drive your company to success. Our Interactive Video Specialists will help you to get the most out of the platform by teaching your team and supporting you to make more money with your videos by turning them interactive.

Timeline

That’s how we do it.

1.- Kick Off

Our Customer Success Management team welcomes you to PlayFilm, describes you the process we’ll follow and defines the training sessions with your team and the milestones to achieve.

overview

2.- CREATIVE ONBOARDING

We meet with your team to go deeper into the potential of Interactive Video, the objectives it can meet and the different formats available depending on your clients’ needs.

Validacion Creativa

3.- TECHNICAL ONBOARDING

A session with your technicians focused on the production of your first Interactive Video and on the training needed to obtain the technical certification of the software.

Edición de Vídeos

4.- INTERACTIVE VIDEO ANALYTICS

We help you to publish your first Interactive Video and analyze and interpret all the metrics needed for a continuous improvement, by performing a tailored setup of the analytics tool.

estadísticas con el vídeo interactivo

5.- SALES ASSISTANCE

We assign you an Account Manager, who will be constantly monitoring the evolution of your projects and always at your disposal.

usabilidad móvil
Do you want to know how are we going to help you make more money with your videos?

Onboarding Plan

We help you to get the most out of PlayFilm.

WEEK 1

Kick Off Interactive Video methodology.

Definition of the Customer Success Management process.

Analysis of the current client portfolio.

Action plan Interactive Video projects.

WEEK 2

Creative overview 'Interactive thinking'.

Supervising and selecting the creative idea.

Validating the proposal and confirming the assets.

Developing and presenting the final proposal.

WEEK 3

Technical overview 'Using PlayFilm's platform'.

Monitoring and technical assistance.

Producing and publishing the project.

Training to get the technical certification.

WEEK 4

Technical and Interactive Video methodology certification.

Analytics setup and interpretation assistance.

Assigning an Account Manager.

Question solving and sending of extra support material.

Account Management

We assign you an Account Manager expert on Interactive Video.

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Help and technical support

Everything you need to learn about PlayFilm.

WOULD YOU LIKE TO TRY IT?

Innovate with an awesome new video format, easily create prototypes to communicate your ideas and let your audience be the protagonist.

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