Our Customer Success Management team welcomes you to PlayFilm, describes you the process we’ll follow and defines the training sessions with your team and the milestones to achieve.
We meet with your team to go deeper into the potential of Interactive Video, the objectives it can meet and the different formats available depending on your clients’ needs.
A session with your technicians focused on the production of your first Interactive Video and on the training needed to obtain the technical certification of the software.
We help you to publish your first Interactive Video and analyze and interpret all the metrics needed for a continuous improvement, by performing a tailored setup of the analytics tool.
We assign you an Account Manager, who will be constantly monitoring the evolution of your projects and always at your disposal.
Kick Off Interactive Video methodology.
Definition of the Customer Success Management process.
Analysis of the current client portfolio.
Action plan Interactive Video projects.
Creative overview 'Interactive thinking'.
Supervising and selecting the creative idea.
Validating the proposal and confirming the assets.
Developing and presenting the final proposal.
Technical overview 'Using PlayFilm's platform'.
Monitoring and technical assistance.
Producing and publishing the project.
Training to get the technical certification.
Technical and Interactive Video methodology certification.
Analytics setup and interpretation assistance.
Assigning an Account Manager.
Question solving and sending of extra support material.
Hi! My job is to help you build a video marketing strategy based on Interactive Video and generate a new business line thanks to PlayFilm. I'll keep you updated on the potential and evolution of the industry, as well as new opportunities that will help you make more money with your videos. I may also help you with account related questions, including changes and updates of your plan. If you have any question, don't hesitate to contact me. Welcome to the Interactive Video Revolution 😉